Onboarding the Non-Integrated Service

This procedure describes how to onboard a Webex Cloud Connect service with the Non-Integrated Integration option. Enables the Service Provider or channel partner to load numbers to Live Platform. When the option is configured:

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The customer must add numbers separately to their Webex Control Hub.

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When adding site locations on Live Platform, data is not synced and instead you must configure the Location ID extracted from the customer Webex Control Hub.

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Usage data Unused DIDs,User DIDs (assigned DIDs),Contact Center DIDs, Service Number DIDs and Service Numbers CAC is not synchronized from the customer Webex Control Hub.

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To onboard the Webex Service:

Do one of the following:

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In the Customers page, select the check box adjacent to the relevant customer and then from the Add Service drop-down, choose Webex Cloud Connect.

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In the Services page, from the Add Service drop-down, choose Webex Cloud Connect.

Select the relevant customer.

The Onboarding form is displayed.

Configure parameters according to the table below.

Parameter	Description
New Service Name	The name of the new service.
Contact Name	The name of the contact.
Phone Number (E.164)	The phone number of the M365 tenant admin.
Email	The email of the M365 tenant admin.
Integration Type	Non-integrated: Enables the Service Provider or Channel partner to load numbers to Live Platform. However, the customer must upload the numbers to their Webex Control Hub from the Live Platform service portal.
Webex Organization ID	The ID used by the M365 tenant in the Webex interface.
Customer License	The license type for the service. Default: Essential
Minimum Users	The number of M365 tenant users that are managed by the service.
Allow to Exceed	Indicates the number of users managed by the service that can exceed the Minimum Users without affecting the service.
Comments	Free text notes.

Click Submit. Once the service is successfully added, a message similar to the following is displayed.